FAQ

 

Delivery Times

Your purchases come from across the globe. For this reason, items may depart from various locations and/or arrive to you in multiple packages, even though only one delivery fee is charged per order. Delivery times may vary. Estimated delivery times are listed for each product on the sales page and can be found in your Order Update emails.

 

Tracking & Notifications

We will send you email notifications with estimated delivery updates for each stage of the shipment in your order. Once it leaves our warehouse, you will receive an email that includes final tracking information. You can also check your item’s status on your Order History page.

 

Service Areas

Swagger List can ship to any street address in the United States, including Alaska and Hawaii, and Canada. We will ship your order via UPS, USPS, and FedEx. We do not ship to PO Boxes, APO addresses, or any of the US Territories such as Puerto Rico.

 

Sales Tax

Swagger List is required to collect sales tax in the following states:

AL, AR, AZ, CA, CO, CT, DC, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MS, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY

If sales tax applies to your order, it will appear at checkout.

 

Hawaii & Alaska

Shipping to HI or AK incurs an additional $15 per order. If this fee applies to your order, it will appear at checkout.

 

Canada

Shipping to Canada incurs an additional $15 per order, plus any applicable Canadian taxes. Additionally, duties & fees may apply. If these apply to your order, they will appear at checkout.

 

Undelivered Packages

We are not able to reship packages that are returned to us by the carrier. All undelivered packages will be processed as a return. Please take this into consideration when selecting your shipping address for an order.

 

Discounted Shipping

Certain lightweight, high-value items may qualify for discounted shipping rates. Standard shipping rates do not apply to Discounted Shipping products. Instead, a per item rate will be listed for the product.

 

Special Considerations

Handling fees may apply for items that require special attention. This can be applied to items that are too large and/or are coming internationally. These charges are only used to cover our own shipping costs, and we keep them as low as possible.

 

Short Shipments

Short shipments happen when we receive fewer items than were sold in the brand’s sale. If your order was affected, Touch of Swagger List will email customers a notification within a few days.

 

Returns

Return policies are listed in the details of each product page. Most items are either final sale or returnable for store credit.

Items marked “Final Sale” cannot be returned. We sell these products as “Final Sale” to maintain such significant discounts. If you are concerned that you may wish to return an item, please check whether it is “Final Sale” prior to making your purchase. If your order arrives damaged, please submit a photo of the damage with your request here within 48 hours of receiving the shipment. If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. Please note that there may be additional circumstances under which we will not be able to honor your return. Acceptance of a return is within our sole discretion.

Items marked “Return for store credit” are returnable for STORE CREDIT within 7 days of receiving the item. We will arrange a return label for free return shipping. Upon receipt and reprocessing of the item into our warehouse, you will receive the store credit.

When an item is deemed returnable for refund:

1. The item must be unopened in original manufacturer’s packaging.
2. The cost of return shipping will be deducted from the refund.
3. As specified in each product page, items are returnable for refund within 7, 14 or 30 days of receiving the item.